| HELP DESK | FAQ'S
1. What are your lead-times?
2. Are you ISO certified?
3. Do you have standard pricing?
4. What are art/prep charges?
5. After an order is placed, when can I expect a proof?
6. Do I own the tooling required to make my parts?
7. Is there an additional charge for expediting an order?
8. How deep can you etch?
9. What forms of payment do you accept?
10. Can you print any color? Are there extra fees for custom colors?
11. Do you sell printing equipment supplies?
12. Is all work done in-house?
13. Why should I do business with The Willington Companies
What are your lead-times?
Answer: Our standard lead-times range from 3 – 5 days from date of order for some roll label products to 10 – 13 days for more complex etched products. We understand that our customers need flexibility to meet unexpected demands, so we’ve become very proficient at meeting all customer in-house delivery needs.
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Are you ISO certified?
Answer: Yes, we are ISO 9001:2008 and AS9100B certified.
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Do you have standard pricing?
Answer: We do not have standard pricing for our printed products as they are custom made to order. We do, however, have standard price lists for our Thermal Transfer Ribbons.
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What are art/prep charges?
Answer: Art/Prep charges cover the costs of creating artwork and outputting film in our prepress department. A proof of the artwork is sent to the customer for approval. It shows exactly how we will print the item. The film contains the image needed to begin the printing process.
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After an order is placed, when can I expect a proof?
Answer: You can expect a proof within one or two days from date of order but same day response is always possible.
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Do I own the tooling required to make my parts?
Answer: Tooling charges are one-time charges to cover the costs of design and engineering. It is common practice in this and other industries that the supplier retains physical ownership of the tooling but holds it for the exclusive use of the original customer. We will maintain and/or replace the tooling as long as the part remains active within a 3-year period.
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Is there an additional charge for expediting an order?
Answer: We do not, as a matter of policy, charge customers for expediting orders but circumstances such as weekend or holiday overtime may require an additional fee.
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How deep can you etch?
Answer: The standard etch depth is .002” but our state-of-the-art system can etch to depths of .003” depending on the type and thickness of material.
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What forms of payment do you accept?
Answer: We accept check, wire transfer, COD or credit card (American Express, Discover, VISA or MasterCard).
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Can you print any color? Are there extra fees for custom colors?
Answer: Yes, we can print colors per the Pantone, Munsell or Federal Standards or we can custom mix colors to your specific requirements. Occasionally there are extra charges if we have to buy ink from our suppliers matched to a customer’s material and finish.
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Do you sell printing equipment supplies?
Answer: We manufacture blank labels for customers with in-house printing capability. We are also an authorized distributor of Dynic Thermal Transfer Ribbons.
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Is all work done in-house?
Answer: We like to do as much of the work in-house if possible, but there are occasions when we use outside contractors to satisfy special customer requests or to make tooling and fixtures.
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Why should I do business with The Willington Companies?
Answer: Because we care. You can be confident that we will meet all your specific needs. Like all our customers, you will look to us as a valuable partner who truly cares about you and your issues. We strive to make it easy to do business with us.
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