The Willington Companies & Quality Go Hand in Hand

Excellence is achieved by consistently delivering quality products & services, on-time and at competitive prices. We do this by:

1. Listening to and understanding our customers’ needs.
   
   
2. Providing products and services that consistently meet or exceed our customers’ expectations with regards to:
   
   
   • Dependability
     
   • Responsiveness
     
   • Flexibility
     
   • Speed.
     
     
3. Encouraging and expecting the creative involvement of each employee.
   
   
4. Implementing continuous improvement efforts that contribute to our effectiveness, efficiency, and productivity.
   
   
5. Supporting an extensive quality system that is maintained at all levels of our organization.

• Management: Commits the resources and creates an environment in which each employee contributes skills, talents, and ideas to a never-ending process of improvement and innovation in all aspects of the business.
  
  
• Sales and Customer Service: Dedicated to customer satisfaction through effective order processing and friendly, courteous service.
  
  
• Systems: Maintain systems which provide accurate and current information on product quality perception, and customer acceptance.
  
  
• Manufacturing: Committed to eliminating non-value-added work, reducing defects, and simplifying processes. Preventative quality actions are given priority in order to ensure our commitment to quality excellence.
  
  
• Internal Customers: Quality extends to all areas of The Willington Companies. We regard our co-workers as “customers” whose needs are important to understand and satisfy.
  
  
• Supplier Relations: We seek to establish long-term, open relations with our suppliers and assure that their materials meet the same standards as our products.